Managed Cloud & Security
Keep improving after go-live.
Ongoing operations, monitoring, support and continuous improvement as an MSP, so the environment stays governed long after go-live.
The problem
Why this matters.
Most environments degrade not during the project, but after it, because nobody owns it operationally.
The architecture was great, six months ago
Without ongoing ownership, configuration drifts away from the target state. Managed operations keep the target state enforced continuously.
Every ticket starts from zero
Without documented runbooks, every issue gets investigated from scratch. We hand over and maintain living operational documentation.
Operating rhythm
- DailyMonitoring, alerting and capacity kept in view.
- OngoingIncident response and changes to the environment.
- MonthlyCost and security findings reviewed together.
- QuarterlyArchitecture review and prioritised improvements.
repeats
Responsibility
- Day-to-day business and use of the environment
- Feedback on issues and new requirements
- Monitoring, alerting and incident response
- Policy and architecture maintenance
- Regular reviews
- Escalation paths
- Cost decisions
- Next architecture steps
Solution areas
Operate
Keep the environment reliable and technically controlled.
Govern
Maintain security, architecture, access, policies and responsibilities.
Improve
Continuously optimise security, cost, configuration and architecture.
How we work
Operational handover
Documentation and runbooks are built and handed over together with your team.
Set up monitoring
Alerting for cost, security and availability is put in place.
SLAs and escalation
Clear response times and escalation paths are agreed contractually.
Regular review
Cost, security and performance are reviewed together on a fixed cycle.
Our commitment
CDT stays responsible for your Microsoft platform after implementation, instead of disappearing once the project ends.
This is not generic IT outsourcing, unlimited end-user support or third-party application support.
Typical engagements
- Azure Operations
- Endpoint Operations
- Security Operations
- FinOps Reviews
- AI Platform Operations
What should change in your Microsoft environment?
In 30 minutes, we'll clarify together:
- Clarify the current situation and objective
- Structure possible solution paths
- Define the most sensible next step
Prefer to write? hello@clouddream.team
30 minutes · Microsoft Teams · No obligation
