Customer

Segafredo Zanetti Deutschland GmbH

Case Study / Customer Story

How Segafredo Germany Reinvented IT to Serve Perfect Espresso

Organization Size

30+ employees

COUNTRY

Germany

BUSINESS NEED

Modern infrastructure

INDUSTRY

Food & Beverage

Products

Microsoft Security

Azure Infrastructure

Microsoft Teams

Microsoft Intune

Summary

Founded in 1990 as part of the Massimo Zanetti Beverage Group, Segafredo Zanetti Deutschland GmbH has been a key player in introducing authentic Italian coffee culture to Germany. Headquartered in Munich, the company has revolutionized the local coffee market, popularizing espresso and other Italian specialties in a landscape once dominated by filter coffee.

Challenge

Segafredo faced growing challenges with its outdated on-premises infrastructure, which limited its ability to respond to evolving business demands. Recognizing the need to align with modern technology trends, the company sought to enhance operational efficiency, strengthen security, and maintain compliance with stringent European regulations.

The transition to a cloud-based infrastructure was critical for Segafredo to address key areas such as:

• Security Enhancements: Strengthening data protection measures to meet compliance standards.
• Device Management: Simplifying onboarding and management through Microsoft Intune.
• Communication Upgrades: Replacing legacy telephone systems with Microsoft Teams Calling to improve collaboration and reduce costs.
 

This migration provided Segafredo with the opportunity to streamline workflows, bolster data governance, and position itself as a competitive and future-ready organization.

Strategy

Segafredo partnered with Microsoft experts to develop a comprehensive cloud migration strategy tailored to its needs. Together, they defined the company’s requirements and selected best-in-class Microsoft enterprise solutions to modernize its IT environment.

The approach centered on enhancing operational efficiency, communication, and security, with the following key components:

• Microsoft Intune: Simplified device onboarding and management across a distributed workforce, ensuring consistent security protocols.
• Microsoft Teams Calling: Replaced traditional telephony, creating a unified communication platform that fosters collaboration and reduces costs.
• Advanced Security Measures: Implemented multi-factor authentication, conditional access, and endpoint monitoring to safeguard data and comply with regulations.
 

To ensure a smooth transition, the strategy included training employees on new tools and processes, along with automating workflows to simplify operations and improve productivity.

Results

The implementation of this strategy resulted in transformative outcomes for Segafredo:

• Operational Efficiency: Microsoft Intune streamlined device management, reducing administrative overhead and ensuring security consistency.
• Cost Savings: Transitioning to a cloud-based infrastructure and Microsoft Teams Calling significantly cut operational expenses while improving collaboration capabilities.
• Enhanced Security and Compliance: The adoption of modern security practices ensured robust data protection and compliance with European regulations.
• Increased Productivity: Automated workflows and centralized management allowed employees to focus on strategic initiatives, improving overall productivity.
 

Encouraged by these successes, Segafredo is expanding its use of Microsoft 365 and Azure solutions, particularly in security, compliance, and workflow automation, solidifying its position as an innovative, resilient, and forward-thinking organization.

Azure

SAP on Azure

Microsoft Teams

Outlook

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